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9 WARWICK ROAD, KENILWORTH CV8 1HD, United Kingdom
01926 298499
MON - SAT / 9AM - 5PM

Delivery Information

  • UK Deliveries
    We are working around the clock to dispatch all orders. Our last cut-off for pre-Christmas shipment is 11:30am Sat 23rd Dec. In-stock items only. Please select preferred delivery date as Sunday 24th Dec (by Royal Mail Special Delivery Sunday or DPD Sunday) as a surcharge may apply to some orders for Sunday delivery. In the event of any unexpected issues in our warehouse we will endeavour to phone or email you regarding this.
    We operate a seven day delivery service - choose a preferred delivery date and time on checkout (in-stock items only).
    We will book the appropriate courier to try our best to accommodate your request although cannot be guaranteed.
    For same day despatch order any in stock item before 4pm Monday - Friday or 11:30am Saturday.
    Most orders over £50 arrive on the next postal day free of charge or you can upgrade to timed next day during checkout. Please see the table below for delivery methods. All deliveries are insured and a signature may be required.

    If nobody is in, the courier company used will provide further instructions. For Royal Mail deliveries, delivery may automatically be re-attempted and for DPD deliveries, the parcel may be taken to a local pickup shop for collection if no other instructions are provided.

    Order Value Cost Method Timescale
    £0 - £50.00 FREE Royal Mail Tracked 48 OR
    Royal Mail Letter
    Approx 3-5 working days
    Order Value Cost Method Timescale
    £0 - £50.00 £4.99 DPD Next Day OR
    Royal Mail Tracked 24
    Deliveries are expected to arrive next weekday, subject to postal code and weather restrictions.
    Order Value Cost Method Timescale
    £50.00 - £300.00 FREE DPD Next Day OR
    Royal Mail Tracked 24
    Deliveries are expected to arrive next weekday, subject to postal code and weather restrictions.
    Order Value Cost Method Timescale
    £300.00+ FREE DPD Next Day OR
    Royal Mail Special Delivery
    Deliveries are expected to arrive next day Monday-Sunday, subject to postal code and weather restrictions.
    Order Value Cost Method Timescale
    ANY £4.99 Saturday/Sunday Delivery
    DPD Next Day OR
    Royal Mail Special Delivery
    Subject to postal code and weather restrictions, see checkout for available dates.
    Order Value Cost Method Timescale
    ANY £7.99 Pre-1pm (Mon-Sun)
    DPD Next Day OR
    Royal Mail Special Delivery
    Subject to postal code and weather restrictions, see checkout for available dates.
    Order Value Cost Method Timescale
    ANY £12.95 Pre-10:30am (Mon-Sun)
    DPD Next Day OR
    Royal Mail Special Delivery
    Subject to postal code and weather restrictions, see checkout for available dates.

      Click & Collect from a local Post Office

    We now offer Click and Collect to over 10,000 UK Post Offices. Simply select the option during checkout and enter your postcode to find your closest Post Office. We will send the package using Royal Mail Tracked or Special Delivery (next day) and once your package is ready to collect an email will be sent from Royal Mail (proof of ID will be required). Please note it is not possible to use PayPal or Amazon checkout with this delivery option.

    Next Day Delivery Info

    Orders with all items in stock will be sent with next day services provided that this is selected during checkout. Some orders qualify for this free of charge and others require an upgrade fee to be paid. Please see the table above. You are advised to contact us on 01926 298499 if you have any special requirements.

    Next day delivery is available for orders placed Monday-Friday before the 4pm cut-off. We will try our best to book the appropriate courier however in some rare cases, deliveries may be delayed for example due to adverse weather. Your payment must clear fully and pass our internal validations and security checks. We will endeavour to notify you by email or text message if there is an issue with your order.

    Almost all UK postcodes qualify for next day delivery. However some remote locations (parts of Northern Ireland, Scottish Highlands and non UK mainland) may require an extra day. On rare occasions, we may find that we are unable to despatch your order due to stock or quality control issues. If that is the case you will be notified.

    *Please note, while we use a next day delivery service, occasionally delays with the postage services (for example, severe weather) which are out of our control may delay deliveries. Deliveries do not take place on bank holidays.

    Estimated Delivery Dates

    We try to display an estimated delivery date on our products where possible. Next day delivery estimates are based on the order passing the above conditions. For items which are out of stock, we make an estimate based on the lead time for the product from the manufacturer plus the time taken to deliver with a next day service. We do not charge your order until we are about to despatch the item (PayPal and Amazon orders are charged immediately), and you may cancel (request a refund) at any time before the item is despatched. If there is an unforeseen delay on an out of stock item, which would affect our delivery estimate, we will send you an email to let you know.

    Customs duties and taxes

    All prices on our website include UK VAT at the current rate. For those visiting the UK, you may request a VAT refund form. This will allow you to claim back the VAT on your purchase when you leave the country (provided it is within 3 months of your purchase). Please contact us if you would like to request a form.

  • International
    For customers in the European Union, we have arranged for all shipments to be delivered with duties and taxes pre-paid on our account. This means that no additional payment will be required before the item is delivered to EU customers, and the price you see on the website will be the final price for the selected delivery country. Standard delivery services may be unavailable on checkout at this time - we recommend selecting express delivery where possible for the quickest delivery experience.
    Due to ongoing supply chain issues, some deliveries for out of stock products may take longer than usual. Please be aware that any warranty returns may take longer than normal, due to potential delays at service centres.
    Standard international delivery available to over 100 countries worldwide.
    Please see below for delivery costs, average transit times and customs guidance.

    Please click on the flag icon at the top of our homepage and select your delivery country.

    COUNTRIES

    Select a country from the menu on the left

    Please note, estimated delivery times are assuming no customs delays. Delivery to a PO Box is not always possible for every country.

    Our standard deliveries use the international postal system with Royal Mail or DPD road service, where available. You can also upgrade to DHL Express Priority during checkout. This is recommended for the fastest delivery experience. All deliveries are insured against loss and high value purchases will automatically be upgraded to express delivery free of charge. International orders are normally sent within one working day Monday-Friday. Please note express delivery may not be available to some remote addresses. If we are unable to send your package using DHL Express we will send your order with standard international delivery.

    Customs duties and taxes

    For delivery to European Union countries, and the United Kingdom, there are no additional charges or taxes to pay upon delivery. All applicable customs charges and taxes are pre-paid by ourselves. We also currently offer delivery with no additional charges to the below countries:

    • All European Union countries (before and after end of Brexit transition period)
    • Australia
    • New Zealand
    • Norway
    • South Africa
    • Switzerland
    • United Arab Emirates
    • United Kingdom
    • United States (US sales tax may be added during checkout depending on your local laws)

    For other countries, an import tax or duty may be payable when the item reaches your country, depending on local laws. We offer the ability to pre-pay these charges during checkout at a guaranteed rate with no extra charges on delivery (only with express shipping, not available on postal shipping). Alternatively you can pay the full charge to the courier directly before the item is delivered, please note there may be a customs clearance fee in this case.

    We will provide a copy of your invoice to the delivery courier in order to allow the correct customs rate to be charged if applicable and to ensure the fastest possible customs clearance.

    Estimated Delivery Dates

    We try to display an estimated delivery date on our products where possible. The total estimated delivery time for international orders is the total of both the estimated delivery time (as given above) and the estimated time for your order to be despatched. In stock items are usually despatched within 1 working day once you order has passed our security checks. For items which are out of stock, a few days may be necessary for new stock to become available, unless an unconfirmed delivery date is displayed on a product. We do not charge your order until we are about to despatch the item (PayPal and Amazon orders are charged immediately), and you may cancel (request a refund) at any time before the item is despatched. If there is an unforeseen delay on an out of stock item, which would affect our delivery estimate, we will send you an email to let you know.

    Delivery Restrictions

    Please be aware that due to brand restrictions some watches cannot be delivered outside of the United Kingdom or European Union. Please see below for a list of restrictions:

    Brand Restrictions
    Acctim UK only
    Accurist UK / Europe only
    adidas Originals UK / Europe only
    adidas Performance UK / Europe only
    Alpina UK / Europe only
    Armani Exchange UK / Europe only
    Aviator UK / Europe only
    Ball Watch Company UK / Europe only
    Baume & Mercier UK only
    Ben Sherman UK only
    Bering Restrictions apply
    Boccia UK only
    BOSS UK / Europe only
    BOSS Jewellery UK / Europe only
    Bulova UK / Europe only
    Calvin Klein UK / Europe only
    Casio Restrictions apply
    Casio Premium Restrictions apply
    Cath Kidston UK only
    Certina UK / Europe only
    Citizen Drive UK / Europe only
    CLUSE UK only
    Coach UK / Europe only
    Coros UK / Europe only
    Daisy Dixon UK only
    Daniel Wellington UK only
    Diesel UK / Europe only
    DKNY UK / Europe only
    Dreyfuss Restrictions apply
    Ducati UK only
    EBEL UK / Europe only
    Emporio Armani UK / Europe only
    Eterna Restrictions apply
    Festina Restrictions apply
    Fiorelli UK only
    First Class Watches UK only
    Fitbit UK only
    Flik Flak UK / Europe only
    Fossil UK / Europe only
    Frederique Constant UK / Europe only
    GANT UK only
    Garmin UK only
    Garmin MARQ UK only
    Gc UK only
    Guess UK only
    Hamilton UK / Europe only
    Hamilton Straps UK / Europe only
    Harry Lime UK only
    Henry London UK / Europe only
    Herbelin Restrictions apply
    HUGO UK / Europe only
    Hugo Boss Orange Restrictions apply
    Hype UK only
    J&T Windmills Restrictions apply
    James Moore Wedding Ring UK only
    Joules UK only
    Junghans Restrictions apply
    Karen Millen UK only
    Kate Spade UK / Europe only
    Kenneth Cole UK / Europe only
    Kronaby Restrictions apply
    Laco UK only
    Lacoste UK / Europe only
    Leff Amsterdam Restrictions apply
    Lipsy UK only
    LONGINES UK / Europe only
    Lorus UK / Europe only
    Luminox UK only
    Marc Jacobs UK / Europe only
    Maurice Lacroix Restrictions apply
    Michael Kors UK / Europe only
    Missguided UK only
    Mondaine UK only
    Movado UK / Europe only
    Mühle Glashütte Restrictions apply
    MVMT UK / Europe only
    Nomination UK only
    Obaku UK / Europe only
    Olivia Burton UK / Europe only
    ORIS UK only
    Orla Kiely UK only
    Phillipe Starck UK / Europe only
    Polar UK / Europe only
    Police UK only
    Pre-owned UK only
    Radley UK only
    RADO UK / Europe only
    Raymond Weil UK / Europe only
    REC Restrictions apply
    Reflex Active UK only
    Roamer UK only
    Rotary Restrictions apply
    Scuderia Ferrari UK / Europe only
    Seiko UK / Europe only
    Sinn UK only
    Skagen UK / Europe only
    Skagen Black Label UK / Europe only
    STORM UK only
    Superdry UK only
    Suunto UK only
    Swarovski UK / Europe only
    Swatch UK / Europe only
    Swiss Military Hanowa UK only
    Ted Baker UK only
    Thomas Sabo Restrictions apply
    Tikkers UK only
    Timberland UK only
    Timex x UFC UK / Europe only
    Tissot UK / Europe only
    Tissot T-Touch UK only
    Tommy Hilfiger UK / Europe only
    Tommy Jeans UK / Europe only
    U-Boat Restrictions apply
    Victorinox UK only
    Wenger UK only
    WeWood Restrictions apply
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