Delivery Information

For same day despatch order any in stock item before 4pm Monday - Friday or 11:30am Saturday.
Most orders arrive on the next postal day free of charge or you can upgrade to guaranteed next day for £3.95 (free over £250). Please see the table below for delivery methods. All deliveries are insured and a signature may be required.

If nobody is in, a while you were out card will be left allowing you to either collect from your delivery office or to rearrange delivery.

Order Value Cost Delivery Method Delivery Timescale
£0 - £50.00 FREE Free Saver Delivery
Royal Mail 24 Signed For
1-3 days (90% arrive next day)
Add guaranteed next day for £3.95
£50.00 - £250.00 FREE Free Saver Delivery
Royal Mail 24 Tracked
1-2 days (95% arrive next day)
Add guaranteed next day for £3.95
£250.00+ FREE Either: DHL Next Day, or
Royal Mail Special Delivery
Guaranteed Next Day
(Delivered Monday - Saturday)

Next Day Delivery Terms & Conditions

Orders with all items in stock will be delivered next day provided the order is placed before 4pm and the following conditions are met. You are advised to contact us on 01926 298499 if you have any special requirements.

Delivery next day is available for orders placed Monday - Friday. Your payment must clear fully and pass our internal validations and security checks. We will notify you by email or text message if there is an issue with your order.

Almost all UK postcodes qualify for next day delivery. However some remote locations (parts of Northern Ireland, Scottish Highlands and non UK mainland) may require an extra day. On rare occasions, we may find that we are unable to despatch your order due to stock or quality control issues. If that is the case you will be notified.

*Please note, while we use a next day delivery service, occasionally delays with the postage services (for example, severe weather) which are out of our control may delay deliveries. Deliveries do not take place on bank holidays.

Estimated Delivery Dates

We try to display an estimated delivery date on our products where possible. Next day delivery estimates are based on the order passing the above conditions. For items which are out of stock, we make an estimate based on the lead time for the product from the manufacturer plus the time taken to deliver with a next day service. We do not charge your order until we are about to despatch the item (PayPal and Amazon orders are charged immediately), and you may cancel (request a refund) at any time before the item is despatched. If there is an unforeseen delay on an out of stock item, which would affect our delivery estimate, we will send you an email to let you know.

Customs duties and taxes

All prices on our website include UK VAT at the current rate. For those visiting the UK, you may request a VAT refund form. This will allow you to claim back the VAT on your purchase when you leave the country (provided it is within 3 months of your purchase). Please contact us if you would like to request a form.

International delivery is by DHL Express to over 220 countries worldwide.
You can then calculate the exact shipping cost below using your city, postal code (if applicable) and country.

Deliveries by DHL Express are extremely fast and reliable. Unlike other international services, which are sometimes only trackable while inside the United Kingdom, these deliveries can be tracked all the way through the destination country and is fully insured for added piece of mind.

United Kingdom
   
Please enter your city and postcode for price
 

Please note, estimated delivery times are assuming no customs delays. Delivery to a PO Box is not possible using a courier service.

Customs duties and taxes

For European Union member states, our items can move freely between our country and yours. Therefore the total price including all applicable taxes and duties is the price displayed on the website (in UK Pounds sterling). For most European countries we also offer an estimate in your local currency. Please note customs duties and taxes apply to territories which are outside the EU tax union such as the Canary Islands and French overseas departments.

For all countries outside of the European Union, we will remove UK value add tax (VAT). If you are viewing our prices in your local currency, we will display the price without VAT to give you a fair estimate of the cost in your currency. If you are viewing our prices in UK pounds, the price will be shown including VAT. This will be then be removed in your shopping basket and checkout. Depending on the customs laws of your country, an import tax or duty may be payable when the item reaches your country. For many countries, there is a personal allowance which allows for small purchases to be received without the need to pay duties although when this is not the case the responsibility will be on the customer to cover the cost of any taxes. Please note delivery companies may charge add an admin fee for deliveries which require customs payment. A rough estimate of duties and taxes can be calculated here: Duty Calculator or your item may be duty and tax free due to low value (see below) but please contact your local customs agency for definitive information. For some countries with strict customs regulations there may be further charges if formal customs clearance is required by a dedicated customs broker.

European Union Customs & Tax Free Limit: No restriction*

USA Customs & Tax Free Limit: $200 USD*

Australia Customs & Tax Free Limit: $1000 AUD*

Canada Customs & Tax Free Limit: $20 CAD*

Russia Customs & Tax Free Limit: €1000 per person or company per month*

* All limits correct to the best of our knowledge as of October 2014. They are provided as a guide only and may vary depending on import method. Please contact your local customs agency for more information.

We will provide a copy of your invoice to the delivery courier in order to allow the correct customs rate to be charged if applicable and to ensure the fastest possible customs clearance.

Estimated Delivery Dates

We try to display an estimated delivery date on our products where possible. The total estimated delivery time for international orders is the total of both the estimated delivery time (as given above) and the estimated time for your order to be despatched. In stock items are usually despatched within 1 working day once you order has passed our security checks. For items which are out of stock, a few days may be necessary for new stock to become available, unless an unconfirmed delivery date is displayed on a product. We do not charge your order until we are about to despatch the item (PayPal and Amazon orders are charged immediately), and you may cancel (request a refund) at any time before the item is despatched. If there is an unforeseen delay on an out of stock item, which would affect our delivery estimate, we will send you an email to let you know.

Free Next Day Delivery - when you spend £60
Official Dealer - for all our watch brands
30 Days - refund & exchange policy
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