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Delivery Information

  • UK Deliveries
    For same day despatch order any in stock item before 4pm Monday - Friday or 11:30am Saturday.
    Most orders arrive on the next postal day free of charge or you can upgrade to guaranteed next day for £3.95 (free over £250). Please see the table below for delivery methods. All deliveries are insured and a signature may be required.

    If nobody is in, a while you were out card will be left allowing you to either collect from your delivery office or to rearrange delivery.

    Order Value Cost Delivery Method Delivery Timescale
    £0 - £50.00 FREE Royal Mail 48 Tracked
    Free Saver Delivery
    1-3 working days (Mon-Sat)
    Add guaranteed next day for £3.95
    £50.00 - £250.00 FREE Royal Mail 24 Tracked
    Free Saver Delivery
    1-2 working days (Mon-Sat)
    Add guaranteed next day for £3.95
    £250.00+ FREE DHL 24 Hour Courier or
    Royal Mail Special Delivery
    Guaranteed Next Day
    (Delivered Monday - Saturday)

    Next Day Delivery Terms & Conditions

    Orders with all items in stock will be delivered next day provided the order is placed before 4pm and the following conditions are met. You are advised to contact us on 01926 298499 if you have any special requirements.

    Delivery next day is available for orders placed Monday - Friday. Your payment must clear fully and pass our internal validations and security checks. We will notify you by email or text message if there is an issue with your order.

    Almost all UK postcodes qualify for next day delivery. However some remote locations (parts of Northern Ireland, Scottish Highlands and non UK mainland) may require an extra day. On rare occasions, we may find that we are unable to despatch your order due to stock or quality control issues. If that is the case you will be notified.

    *Please note, while we use a next day delivery service, occasionally delays with the postage services (for example, severe weather) which are out of our control may delay deliveries. Deliveries do not take place on bank holidays.

    Estimated Delivery Dates

    We try to display an estimated delivery date on our products where possible. Next day delivery estimates are based on the order passing the above conditions. For items which are out of stock, we make an estimate based on the lead time for the product from the manufacturer plus the time taken to deliver with a next day service. We do not charge your order until we are about to despatch the item (PayPal and Amazon orders are charged immediately), and you may cancel (request a refund) at any time before the item is despatched. If there is an unforeseen delay on an out of stock item, which would affect our delivery estimate, we will send you an email to let you know.

    Customs duties and taxes

    All prices on our website include UK VAT at the current rate. For those visiting the UK, you may request a VAT refund form. This will allow you to claim back the VAT on your purchase when you leave the country (provided it is within 3 months of your purchase). Please contact us if you would like to request a form.

  • International
    International delivery is by DHL Express to over 100 countries worldwide.
    Please see below for delivery costs, average transit times and customs guidance.

    Deliveries by DHL Express are extremely fast and reliable. Unlike other international services, which may only be followed while inside the United Kingdom, DHL deliveries can be tracked all the way through the destination country and is fully insured for added piece of mind. Please note DHL delivery may not be available to every address in the countries listed below. If we are unable to send your package using DHL Express we will send your order with Royal Mail International delivery.

    Country Service Cost Transit Time
    Afghanistan DHL Express Delivery £20.00 Average 4 working days
    Albania DHL Express Delivery £12.00 Average 2 working days
    American Samoa DHL Express Delivery £20.00 Average 4 working days
    Andorra DHL Express Delivery £20.00 Average 4 working days
    Antarctica DHL Express Delivery £20.00 Average 4 working days
    Argentina DHL Express Delivery £22.00 Average 4 working days
    Australia DHL Express Delivery £15.00 Average 3 working days
    Austria DHL Express Delivery £10.80 Average 1 working days
    Bahamas DHL Express Delivery £20.00 Average 4 working days
    Bahrain DHL Express Delivery £17.00 Average 2 working days
    Belarus Royal Mail International £10.00 Approx 2-8 weeks
    Belgium DHL Express Delivery £6.00 Average 1 working days
    Bosnia and Herzegowina DHL Express Delivery £12.00 Average 1 working days
    Bouvet Island DHL Express Delivery £20.00 Average 4 working days
    Brunei Darussalam DHL Express Delivery £17.00 Average 6 working days
    Bulgaria DHL Express Delivery £10.80 Average 1 working days
    Canada DHL Express Delivery £12.00 Average 2 working days
    Chile DHL Express Delivery £23.00 Average 5 working days
    China DHL Express Delivery £17.00 Average 2 working days
    Christmas Island DHL Express Delivery £20.00 Average 4 working days
    Cocos (Keeling) Islands DHL Express Delivery £20.00 Average 4 working days
    Cook Islands DHL Express Delivery £20.00 Average 4 working days
    Croatia DHL Express Delivery £12.00 Average 1 working days
    Cuba DHL Express Delivery £20.00 Average 4 working days
    Cyprus DHL Express Delivery £12.00 Average 2 working days
    Czech Republic DHL Express Delivery £10.80 Average 1 working days
    Denmark DHL Express Delivery £10.80 Average 1 working days
    East Timor DHL Express Delivery £20.00 Average 4 working days
    Estonia DHL Express Delivery £14.40 Average 1 working days
    Faroe Islands DHL Express Delivery £12.00 Average 3 working days
    Fiji DHL Express Delivery £20.00 Average 4 working days
    Finland DHL Express Delivery £14.40 Average 1 working days
    France DHL Express Delivery £8.40 Average 1 working days
    French Polynesia DHL Express Delivery £20.00 Average 4 working days
    French Southern Territories DHL Express Delivery £20.00 Average 4 working days
    Germany DHL Express Delivery £8.40 Average 1 working days
    Gibraltar DHL Express Delivery £12.00 Average 1 working days
    Greece DHL Express Delivery £14.40 Average 1 working days
    Greenland DHL Express Delivery £12.00 Average 2 working days
    Guam DHL Express Delivery £20.00 Average 4 working days
    Heard and Mc Donald Islands DHL Express Delivery £20.00 Average 4 working days
    Hong Kong DHL Express Delivery £14.00 Average 2 working days
    Hungary DHL Express Delivery £10.80 Average 1 working days
    Iceland DHL Express Delivery £12.00 Average 1 working days
    Indonesia DHL Express Delivery £15.00 Average 3 working days
    Iran (Islamic Republic of) DHL Express Delivery £17.00 Average 5 working days
    Ireland DHL Express Delivery £6.00 Average 1 working days
    Israel DHL Express Delivery £20.00 Average 1 working days
    Italy DHL Express Delivery £13.20 Average 1 working days
    Japan DHL Express Delivery £24.00 Average 2 working days
    Kazakhstan Royal Mail International £10.00 Approx 2-8 weeks
    Kiribati DHL Express Delivery £20.00 Average 4 working days
    Korea, North DHL Express Delivery £20.00 Average 4 working days
    Korea, South DHL Express Delivery £15.00 Average 2 working days
    Kuwait DHL Express Delivery £17.00 Average 2 working days
    Latvia DHL Express Delivery £10.80 Average 1 working days
    Liechtenstein DHL Express Delivery £20.00 Average 4 working days
    Lithuania DHL Express Delivery £14.40 Average 1 working days
    Luxembourg DHL Express Delivery £6.00 Average 1 working days
    Macau DHL Express Delivery £14.00 Average 2 working days
    Macedonia DHL Express Delivery £28.00 Average 1 working days
    Malaysia DHL Express Delivery £15.00 Average 2 working days
    Malta DHL Express Delivery £10.80 Average 2 working days
    Marshall Islands DHL Express Delivery £20.00 Average 4 working days
    Mauritius DHL Express Delivery £20.00 Average 2 working days
    Micronesia DHL Express Delivery £20.00 Average 4 working days
    Moldova, Republic of DHL Express Delivery £12.00 Average 3 working days
    Monaco DHL Express Delivery £20.00 Average 4 working days
    Montenegro DHL Express Delivery £12.00 Average 3 working days
    Myanmar DHL Express Delivery £20.00 Average 4 working days
    Nauru DHL Express Delivery £20.00 Average 4 working days
    Netherlands DHL Express Delivery £6.00 Average 1 working days
    New Caledonia DHL Express Delivery £20.00 Average 7 working days
    New Zealand DHL Express Delivery £19.00 Average 5 working days
    Niue DHL Express Delivery £20.00 Average 4 working days
    Norfolk Island DHL Express Delivery £20.00 Average 4 working days
    Northern Mariana Islands DHL Express Delivery £20.00 Average 4 working days
    Norway DHL Express Delivery £12.00 Average 1 working days
    Oman DHL Express Delivery £17.00 Average 3 working days
    Palau DHL Express Delivery £20.00 Average 4 working days
    Panama DHL Express Delivery £20.00 Average 4 working days
    Papua New Guinea DHL Express Delivery £20.00 Average 4 working days
    Peru DHL Express Delivery £22.00 Average 6 working days
    Pitcairn DHL Express Delivery £20.00 Average 4 working days
    Poland DHL Express Delivery £10.80 Average 1 working days
    Portugal DHL Express Delivery £15.60 Average 1 working days
    Puerto Rico DHL Express Delivery £20.00 Average 2 working days
    Qatar DHL Express Delivery £17.00 Average 5 working days
    Romania DHL Express Delivery £10.80 Average 1 working days
    Russian Federation Royal Mail International £10.00 Approx 2-8 weeks
    Samoa DHL Express Delivery £20.00 Average 4 working days
    San Marino DHL Express Delivery £9.00 Average 1 working days
    Sao Tome and Principe DHL Express Delivery £20.00 Average 4 working days
    Serbia DHL Express Delivery £12.00 Average 1 working days
    Singapore DHL Express Delivery £14.00 Average 2 working days
    Slovakia (Slovak Republic) DHL Express Delivery £12.00 Average 1 working days
    Slovenia DHL Express Delivery £12.00 Average 1 working days
    Solomon Islands DHL Express Delivery £20.00 Average 4 working days
    South Africa DHL Express Delivery £19.00 Average 3 working days
    Spain DHL Express Delivery £12.00 Average 1 working days
    St. Pierre and Miquelon DHL Express Delivery £20.00 Average 4 working days
    Sudan DHL Express Delivery £20.00 Average 4 working days
    Svalbard DHL Express Delivery £20.00 Average 4 working days
    Sweden DHL Express Delivery £10.80 Average 1 working days
    Switzerland DHL Express Delivery £12.00 Average 1 working days
    Syrian Arab Republic DHL Express Delivery £20.00 Average 10 working days
    Taiwan DHL Express Delivery £15.00 Average 2 working days
    Thailand DHL Express Delivery £14.00 Average 2 working days
    Tokelau DHL Express Delivery £20.00 Average 4 working days
    Tonga DHL Express Delivery £20.00 Average 4 working days
    Turkey DHL Express Delivery £17.00 Average 1 working days
    Tuvalu DHL Express Delivery £20.00 Average 4 working days
    Ukraine DHL Express Delivery £12.00 Average 2 working days
    United Arab Emirates DHL Express Delivery £14.00 Average 2 working days
    United States DHL Express Delivery £8.00 Average 2 working days
    Uruguay DHL Express Delivery £20.00 Average 3 working days
    Vanuatu DHL Express Delivery £20.00 Average 4 working days
    Vatican City State (Holy See) DHL Express Delivery £20.00 Average 4 working days
    Venezuela DHL Express Delivery £36.00 Average 7 working days
    Viet Nam DHL Express Delivery £16.00 Average 3 working days
    Wallis and Futuna Islands DHL Express Delivery £20.00 Average 4 working days
    Zaire DHL Express Delivery £20.00 Average 4 working days

    Please note, estimated delivery times are assuming no customs delays. Delivery to a PO Box is not always possible for every country.

    Customs duties and taxes

    For European Union member states, our items can move freely between our country and yours. Therefore the total price including all applicable taxes and duties is the price displayed on the website (in UK Pounds sterling). For most European countries we also offer an estimate in your local currency. Please note customs duties and taxes apply to territories which are outside the EU tax union such as the Canary Islands and French overseas departments.

    For all countries outside of the European Union, we will remove UK value add tax (VAT). If you are viewing our prices in your local currency, we will display the price without VAT to give you a fair estimate of the cost in your currency. If you are viewing our prices in UK pounds, the price will be shown including VAT. This will be then be removed in your shopping basket and checkout. Depending on the customs laws of your country, an import tax or duty may be payable when the item reaches your country. For many countries, there is a personal allowance which allows for small purchases to be received without the need to pay duties although when this is not the case the responsibility will be on the customer to cover the cost of any taxes. Please note delivery companies may charge add an admin fee for deliveries which require customs payment. A rough estimate of duties and taxes can be calculated here: Duty Calculator or your item may be duty and tax free due to low value (see below) but please contact your local customs agency for definitive information. For some countries with strict customs regulations there may be further charges if formal customs clearance is required by a dedicated customs broker.

    European Union Customs & Tax Free Limit: No restriction*

    USA Customs & Tax Free Limit: $200 USD*

    Australia Customs & Tax Free Limit: $1000 AUD*

    Canada Customs & Tax Free Limit: $20 CAD*

    Russia Customs & Tax Free Limit: €1000 per person or company per month*

    * All limits correct to the best of our knowledge as of October 2014. They are provided as a guide only and may vary depending on import method. Please contact your local customs agency for more information.

    We will provide a copy of your invoice to the delivery courier in order to allow the correct customs rate to be charged if applicable and to ensure the fastest possible customs clearance.

    Estimated Delivery Dates

    We try to display an estimated delivery date on our products where possible. The total estimated delivery time for international orders is the total of both the estimated delivery time (as given above) and the estimated time for your order to be despatched. In stock items are usually despatched within 1 working day once you order has passed our security checks. For items which are out of stock, a few days may be necessary for new stock to become available, unless an unconfirmed delivery date is displayed on a product. We do not charge your order until we are about to despatch the item (PayPal and Amazon orders are charged immediately), and you may cancel (request a refund) at any time before the item is despatched. If there is an unforeseen delay on an out of stock item, which would affect our delivery estimate, we will send you an email to let you know.

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