Delivery Information

  • UK Deliveries
    For same day despatch order any in stock item before 4pm Monday - Friday or 11:30am Saturday.
    Most orders arrive on the next postal day free of charge or you can upgrade to guaranteed next day for £3.95 (free over £250). Please see the table below for delivery methods. All deliveries are insured and a signature may be required.

    If nobody is in, a while you were out card will be left allowing you to either collect from your delivery office or to rearrange delivery.

    Order Value Cost Method Timescale
    £0 - £50.00 FREE Royal Mail 48
    Free Saver Delivery
    2-3 working days (Mon-Sat)
    Add next working next day for £3.95
    £50.00 - £250.00 FREE Royal Mail 24 Tracked
    Free Saver Delivery
    1-2 working days (Mon-Sat)
    Add next working next day for £3.95
    £250.00+ FREE Next Day Courier or
    Royal Mail Special Delivery
    Guaranteed Next Day

      Click & Collect from a local Post Office

    We now offer Click and Collect to over 10,000 UK Post Offices. Simply select the option during checkout and enter your postcode to find your closest Post Office. We will send the package using Royal Mail Tracked or Special Delivery (next day) and once your package is ready to collect an email will be sent from Royal Mail (proof of ID will be required). Please note it is not possible to use PayPal or Amazon checkout with this delivery option.

    Guaranteed Next Day Delivery Terms & Conditions

    Orders with all items in stock will be sent with guaranteed next day services provided that this is selected during checkout. Some orders qualify for this free of charge and others require an upgrade fee to be paid. Please see the table above. You are advised to contact us on 01926 298499 if you have any special requirements.

    Guaranteed next day delivery is available for orders placed Monday-Friday before the 4pm cut-off. If the order does not qualify for free guaranteed next day delivery you must add the upgrade fee at the time of your order. Your payment must clear fully and pass our internal validations and security checks. We will notify you by email or text message if there is an issue with your order.

    Almost all UK postcodes qualify for next day delivery. However some remote locations (parts of Northern Ireland, Scottish Highlands and non UK mainland) may require an extra day. On rare occasions, we may find that we are unable to despatch your order due to stock or quality control issues. If that is the case you will be notified.

    *Please note, while we use a next day delivery service, occasionally delays with the postage services (for example, severe weather) which are out of our control may delay deliveries. Deliveries do not take place on bank holidays.

    Estimated Delivery Dates

    We try to display an estimated delivery date on our products where possible. Next day delivery estimates are based on the order passing the above conditions. For items which are out of stock, we make an estimate based on the lead time for the product from the manufacturer plus the time taken to deliver with a next day service. We do not charge your order until we are about to despatch the item (PayPal and Amazon orders are charged immediately), and you may cancel (request a refund) at any time before the item is despatched. If there is an unforeseen delay on an out of stock item, which would affect our delivery estimate, we will send you an email to let you know.

    Customs duties and taxes

    All prices on our website include UK VAT at the current rate. For those visiting the UK, you may request a VAT refund form. This will allow you to claim back the VAT on your purchase when you leave the country (provided it is within 3 months of your purchase). Please contact us if you would like to request a form.

  • International
    Standard international delivery available to over 100 countries worldwide.
    Please see below for delivery costs, average transit times and customs guidance.
    Select country:

    Our standard deliveries use the international postal system with Royal Mail or DHL Global Mail. You can also upgrade to DHL Express Priority during checkout where available. All deliveries are insured against loss and high value purchases will automatically be upgraded to Express Priority free of charge. International orders are normally sent within one working day Monday-Friday. Please note express delivery may not be available to some remote addresses. If we are unable to send your package using DHL Express we will send your order with standard international delivery.

    Please note, estimated delivery times are assuming no customs delays. Delivery to a PO Box is not always possible for every country.

    Customs duties and taxes

    For European Union member states, our items can move freely between our country and yours. Therefore the total price including all applicable taxes and duties is the price displayed on the website (in UK Pounds sterling). For most European countries we also offer an estimate in your local currency. Please note customs duties and taxes apply to territories which are outside the EU tax union such as the Canary Islands and French overseas departments.

    For all countries outside of the European Union, we will remove UK value add tax (VAT). If you are viewing our prices in your local currency, we will display the price without VAT to give you a fair estimate of the cost in your currency. If you are viewing our prices in UK pounds, the price will be shown including VAT. This will be then be removed in your shopping basket and checkout. Depending on the customs laws of your country, an import tax or duty may be payable when the item reaches your country. For many countries, there is a personal allowance which allows for small purchases to be received without the need to pay duties although when this is not the case the responsibility will be on the customer to cover the cost of any taxes. Please note delivery companies may charge add an admin fee for deliveries which require customs payment. A rough estimate of duties and taxes can be calculated here: Duty Calculator or your item may be duty and tax free due to low value (see below) but please contact your local customs agency for definitive information. For some countries with strict customs regulations there may be further charges if formal customs clearance is required by a dedicated customs broker.

    European Union Customs & Tax Free Limit: No restriction*

    USA Customs & Tax Free Limit: $800 USD* (as of March 10th 2016)

    Australia Customs & Tax Free Limit: $1000 AUD*

    Canada Customs & Tax Free Limit: $20 CAD*

    Russia Customs & Tax Free Limit: €1000 per month to a private individual*

    * All limits correct to the best of our knowledge as of March 2016. They are provided as a guide only and may vary depending on import method. Please contact your local customs agency for more information.

    We will provide a copy of your invoice to the delivery courier in order to allow the correct customs rate to be charged if applicable and to ensure the fastest possible customs clearance.

    Estimated Delivery Dates

    We try to display an estimated delivery date on our products where possible. The total estimated delivery time for international orders is the total of both the estimated delivery time (as given above) and the estimated time for your order to be despatched. In stock items are usually despatched within 1 working day once you order has passed our security checks. For items which are out of stock, a few days may be necessary for new stock to become available, unless an unconfirmed delivery date is displayed on a product. We do not charge your order until we are about to despatch the item (PayPal and Amazon orders are charged immediately), and you may cancel (request a refund) at any time before the item is despatched. If there is an unforeseen delay on an out of stock item, which would affect our delivery estimate, we will send you an email to let you know.

    Delivery Restrictions

    Please be aware that due to brand restrictions some watches cannot be delivered outside of the United Kingdom or European Union. Please see below for a list of restrictions:

    Brand Restrictions
    Aviator EU only
    Ball Watch Company EU only
    Bulova EU only
    Calvin Klein EU only
    Citizen Restrictions apply
    Citizen Drive EU only
    Daniel Wellington UK only
    Dreyfuss Restrictions apply
    Hamilton EU only
    Henry London EU only
    Hugo Boss EU only
    Hugo Boss Orange Restrictions apply
    Kenneth Cole EU only
    Kronaby Restrictions apply
    Lacoste Restrictions apply
    Lorus EU only
    Luminox Restrictions apply
    Mondaine EU only
    Movado Restrictions apply
    Muhle Glashutte Restrictions apply
    Obaku EU only
    Orla Kiely UK only
    Polar EU only
    REC EU only
    Rotary Restrictions apply
    Seiko EU only
    Sinn Restrictions apply
    Suunto EU only
    Ted Baker EU only
    Tommy Hilfiger Restrictions apply
    Victorinox Swiss Army EU only
    Wenger Restrictions apply
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