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9 WARWICK ROAD, KENILWORTH CV8 1HD, United Kingdom
01926 298499
MON - SAT / 9AM - 5PM

Customer Reviews

We appreciate our customers feedback and love to hear what people are enjoying about their purchase as well as any problems they may have found. You can also see hundreds of independent reviews on the web. Below are the thousands of product reviews we have received from happy customers!

Click on any review title below to see all reviews for that item.

5 Quality
5 Value
4 Ease of use
5 Style
5
Overall Rating
Great service great watch good price and great next day delivery.

reviewed 23/02/2021

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
I am very happy with my last purchase. everything was smooth and it was the less expensive with Firstcalsswatches if you compare with other websites. I was delivered very quickly. The product was perfect as in the description. I definitely will recommend this website. Thank you

reviewed 21/02/2021

VERIFIED FIRST CLASS CUSTOMER
2 Quality
2 Value
5 Ease of use
5 Style
2
Overall Rating
Not the best purchase... wrapping worst than eBay and the h10 strap box not sealed so to be honest I'm disappointed because it's not a cheap product so I expect more. I do not have an issue with the actual product that I purchased but based on the fact of wrapping and product box not being sealed it's only two stars

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Reply from FCW:
I'm very sorry to see your HR strap did not arrive in perfect condition. I am not sure whether Polar seal the boxes on their straps but I can see that the box is certainly damaged. We try our best to securely wrap all orders but it looks like this one has been damaged so my sincere apologies for this.

We would recommend returning the item for a replacement in this case. I will send you a separate email with a returns label link if you would like to do this.

Once again my sincere apologies for any inconvenience caused,

reviewed 21/02/2021

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
It showed up next day and the service was fantastic, they kept me updated at every stage and I'm very happy with the watch!

The watch is the best value for money in Swiss watch making in my opinion

reviewed 20/02/2021

VERIFIED FIRST CLASS CUSTOMER
4 Quality
4 Value
4 Ease of use
4 Style
4
Overall Rating
Watch is as good as I expected. People from first class watches were very good in responding to emails and answering any questions.

reviewed 19/02/2021

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
I've bought a few watches from First Class. I just can't find fault in the service. As an official supplier of the brands I know I'm not getting a fake, delivery has always been quick and well packaged and there is of course the very fair price match service to make sure you get the best value possible.

reviewed 18/02/2021

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
4 Ease of use
5 Style
4
Overall Rating
Good service but they should complete the warranty card- Just stamped. Serial number and model number not filled in. Had to go online to find out how to id numbers gor warranty card

reviewed 17/02/2021

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
Fast delivery, lovely watch. Would definitely deal with this company aga

reviewed 17/02/2021

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
very pleased with the purchase of my mondaine classic watch.the whole experience from web page to delivery was first class.would not hesitate to recommend first class watches to anyone.the price and the delivery were first class.thank you.

reviewed 14/02/2021

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
Excellent service, flawless delivery & a very competitive price! I am delighted with my new Seiko Turtle

reviewed 13/02/2021

VERIFIED FIRST CLASS CUSTOMER
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