Returns & Exchanges
We aim for you to be absolutely delighted with your purchase and therefore offer you 30 days to change your mind on any item purchased from this website. Please ensure the watch is returned to us in an unworn, new condition with all the original packaging (manufacturer's manual and guarantee if applicable). When we receive the item we will issue you with a full refund or if you prefer we can offer an exchange. You should return it to us by Royal Mail Special Delivery, this way the delivery is insured. Please note, you will need to bear the cost of the return in most cases (for example if you change your mind), unless we are at fault.
First Class Watches
9 Warwick Road
In addition your watch is also covered under guarantee by the manufacturer. The guarantee length varies by each manufacturer but there is a minimum 1 year warranty provided by the manufacturer. This is often extended to 2 or more years for most manufacturers.
The guarantee covers the watch against working defects for the time period given. Under this guarantee the manufacturer must repair the item to working order free of charge, or failing that offer compensation for the purchase value. Full conditions and limitations of this guarantee are listed within the instructions or guarantee booklet provided by the manufacturer.