Shopping basket
Order Help
Placing An Order
Purchasing from First Class Watches could not be easier. Our smooth online ordering process makes it simple and quick to order. To start, find the products that you wish to purchase by looking through the different brands and categories. Then add these items to your virtual shopping basket. From the shopping basket screen you may choose to checkout and complete your purchase. This will then prompt you for a few details required for your order. You will receive a confirmation on screen once your order is complete - then we'll do the rest.
Changing or Cancelling Your Order
If you wish to change the contents of your order or cancel your order you are advised to contact our team as soon as possible. This can be done by telephone or our by using our online contact form.
Email us using our online contact form.
Telephone: 01926 857399
Our service team will promptly tell you the status of your order and whether it is possible to change/cancel the order.
Order Not Yet Received
- If you have not yet received your order it may of not yet been dispatched. In some cases it is necessary to order stock in from our manufacturer and this can extend delivery times. A delivery estimate is provided on screen before the product is ordered (For example: Delivered in 3-5 days).
- We may have had problems processing your order. If this is the problem we will have tried to contact you, check your emails and verify we have your correct phone number.
- In rare cases your order may have been lost in the post. In this case we may have to claim the insurance back and redespatch your order.
To check the status of your order please contact our customer service team who will be pleased to help.
Email us using our online contact form.
Telephone: 01926 857399
Damaged Items
If you have received items which you believe are damaged please contact our customer service team for assistance.
Email us using our online contact form.
Telephone: 01926 857399
Returns
We aim for you to be absolutely delighted with your purchase and therefore offer you 30 days to change your mind on any item purchased from this website. Please ensure the watch is returned to us with all the original packaging (CD-ROMs, manufacturer's manual and guarantee). When we receive the item we will issue you with a full refund or if you prefer we can offer an exchange. You should return it to us by Royal Mail Special Delivery, this way the delivery is insured.
Returns Department
First Class Watches
9 Warwick Road
Kenilworth
Warwickshire
CV8 1HD
Contacting Our Team
We have a dedicated customer service team. If you need assistance or help please do not hesitate to contact us.
Email us using our online contact form.
Telephone: 01926 857399
