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Terms & Conditions
Our Business
This website operates under the title First Class Watches LTD. We are based within the United Kingdom in the Midlands.
First Class Watches LTD
9 Warwick Road
Kenilworth
Warwickshire
CV8 1HD
United Kingdom
Payments and Security
We accept payment online and over the telephone by credit or debit card and payment by cleared cheque through the post. All payments online are processed securely using encryption and will appear on your statement as First Class Watches or our parent company James Moore Jewellers.
Our system operates so that your card payment is not processed until the day of the watch despatch. Therefore, please ensure you have adequate funds in your account to cover the order. If we have a problem with your payment we will inform you either by our email or telephone. It is recommended that you check your email often, and supply a telephone number we can contact you on easily if the order is urgent, as we may need to contact you before we can despatch your order.
International orders are placed through Google Checkout to allow us to streamline international deliveries. If you are shopping from outside the UK, your credit or debit card company will exchange your currency automatically for Pounds Sterling to complete the transaction.
We accept VISA, Mastercard, Maestro, Solo and American Express.
Delivery
UK Shipping is by Royal Mail Special Delivery. International shipping is by Royal Mail Airsure or International Signed For.
We do our best to ensure the stock information display on our website is correct, so we can keep our delivery timescales accurate. If there is any delay then we will inform you by email or telephone. When your order has been dispatched our system will inform you by email and from that date your order should be delivered within next day for UK orders are within five days abroad. All orders are sent are fully insured by Royal Mail and/or ourselves. Royal Mail will require all deliveries to be signed for. In the event of no-one being able to sign for the item the Royal Mail will leave a card with instructions on how to proceed.
Your order should be completed before 4:00pm on the day of despatch to be eligible for guaranteed next day delivery (in stock models only). We do however endeavour to send orders for next day delivery up until 5:00pm Monday-Friday but in busy periods we cannot guarantee an order will be despatched that day when it is placed after 4:00pm. International orders are generally received in approximately 7 days.
Privacy Policy
First Class Watches will not pass your personal details to any third party company. Your details are kept only in connection with your order. All credit and debit card numbers are encrypted using a certificate within the browser of your own PC, before it is sent to us, so it cannot be seen by any unauthorised party. We do not store your card details longer than necessary to complete your order. In accordance with EU regulations we are required to inform visitors to our web site that we use cookies to track on-line shoppers as they browse our store. On visiting our online Store, a randomly numbered tracking file (cookie) is loaded onto your PC. This allows us to retain an anonymous identity for each shopper as they add products to their shopping basket. If you brows our store and add items but do not order, the cookie expires after 5 days. At no time do we track your visits to other sites on the internet and on completion of an order, the cookie expires.
Disclaimer
Although this web site is constantly up dated with new products added and discontinued products removed sometimes errors can be made. Where a watch or clock listed on this site has been discontinued or is out of stock we cannot adhere to our estimated delivery time, you will receive an email or telephone call notifying you of this. However we always aim to please our customers and rely on our customers returning for future purchases and them to recommend us to friends and family. We also reserve the right to cancel any order where a mistake has been made with the pricing of a product.
Waste Products and Recycling
Under the Waste Electrical and Electronic Equipment (WEEE) Regulation 2006, upon purchase of a new watch we accept to take back free of charge any waste watches that have previously fulfilled the same function. We will then recycle the waste electronics and parts in an environmentally sound way.
This is part of the effort to reduce the disposal of WEEE as unsorted waste in European Union countries, and instead recycle that waste to the highest extent possible. All products displaying the crossed out wheeled bin symbol should be offered a recycling system upon purchase of a replacement.
For more information on waste look at these websites: The Wheeled Bin Symbol and WEEE Information Sheet
