For items listed as in stock, your order should be completed before 4:00pm (Monday-Friday) on the day of despatch to be eligible for next day delivery or before 11:30am on Saturday for delivery Monday. Please note that all orders must pass our security policy before they are despatched and we must be able to take payment successfully, if this is not possible we will email or send an SMS with further instructions. For queries and delivery questions please feel free to call us on 01926 298499.
For other items, a delivery estimate will be shown where possible. If we feel we are unable to adhere to the timescale after you place your order we will contact you to make you aware and allow you to change your order if necessary. Items will be sent by next day delivery once they are back in stock and payment will not be taken until the items are despatched.
We aim for you to be absolutely delighted with your purchase and therefore offer you 30 days to change your mind on any item purchased from this website. You may do this by using the form provided with your order or otherwise. We will provide a refund of all payment received (not including delivery upgrades), usually within 48 hours of receipt of the product. This will be made to the original payment method. For most payment methods it will take 3-5 working days for this to show on your statement.
You will need to bear the cost of return unless we are at fault. We recommend Royal Mail Special Delivery for most items as this way the item will be insured. Please ensure the watch is returned to us in an unworn, new condition with all the original packaging (manufacturer's manual and guarantee if applicable). Please ensure items from your order are suitable before wearing as we are unable to accept items which have been worn under our returns policy. We reserve the right to make deductions for unnecessary damage caused to the product by yourself.
We are also able to offer an exchange to a different product if required, please specify this when returning your product.
First Class Watches are Pulsar watch retail partners so you can be assured your sparkling new Pulsar PTC383X1 watch will arrive with a fully stamped and dated manufacturer's warranty, packaging and instructions.
Written by: Janet PeersVERIFIED FIRST CLASS CUSTOMER (purchased 06/12/2013)
Found this watch originally on eBay and knew immediately it was a got to have watch.The price seemed fair but as I like to compare prices with anything I buy I decided to look around before buying.First Class Watches web site came up on the internet so I decided to take a look.The difference in price was unbelievable!!!!! Needless to say First Class Watches got my custom.The communication is first class.Very quick delivery.The watch itself is classy without being over the top.Thank you First Class Watches for a great buying experience all round.
Written by: Justin S. - DorsetVERIFIED FIRST CLASS CUSTOMER (purchased 13/12/2010)
The watch was purchased as a present for my wife. She had already seen the watch at a local shop so I knew that she would like it.
I choose to order from First Class Watches due to the layout and ease of use of their website, and the price. I am so pleased that I did!
Initially I was emailed that there may be a slight delay in me receiving the watch, but this turned out to be a pre-emptive email as the watch actually arrived in good time. I recieved status updates each step of the way, and when I emailed a question I received a specific non-automated answer. When the watch arrived there was a slight issue however it was not a problem as it was resolved quickly and professionally.
I will certainly be using FCW in the future and would have no hesitation in recommending them to anyone else.
First Class Watches - First Class Service, thanks very much.